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ALL REFUNDS/EXCHANGES REQUIRE ORIGINAL RECEIPT AND MUST BE IN ORIGINAL CONDITION AS PURCHASED, INCLUDING SHRINK WRAPPED BUNDLES/PACKAGES.
Credit card transactions will be credited towards original charge account.
Merchandise (non-textbook)
Up to 60 days from date of purchase. Refunds within 30 days of purchase will be refunded in the form of the original payment. For refunds occurring 31-60 days past the date of purchase, credit will be applied to a Shocker Store gift card.
Textbook & Textbook Rental Refund Periods
Fall/Spring Term: Beginning of semester: up to 10 days after term start date. Thereafter: up to 1 day from purchase. No refunds or rentals allowed final 4 weeks of term.
Summer Term: Beginning of semester up to 4 days after start date. Thereafter: up to 1 day from date of purchase. No refunds or rentals allowed final 2 weeks of term.
Presession/Short Session: No refunds past start of class.
Custom/Special Orders (scrubs, software, textbook, electronics, etc.)
No refunds or exchanges. For electronic devices, please contact manufacturer.
Clearance
All sales are final. No refunds or exchanges
Gift Cards
No refunds. Non-transferable. Valid at all Shocker Store locations or online at www.shockerstore.com.
Non-Returnable: custom orders, clearance, electronics, regalia, health/beauty, study aids, sundries, computer/electronic accessories.
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